Sherice,

Did you download and check that tuelz.exe would run on your system BEFORE buying ZZ Tuel, which is a requirement we list on the sales page?

The reason for this is, I am not qualified to trouble shoot any firewall or other network problems on your home system.

If you did follow the directions and tuelz.exe was working and then didn't, it has to be a problem/conflict with your network, firewall/router.

I must admit though, I am confused how you can get a log file and an error for ZZ Tuel if tuelz.exe doesn't run. tuelz.exe needs to run before ZZ Tuel can have an error or produce a log file?