Hello,

I don't know if this message is for me, my name is Daniel not Stephen but I guess it is...

Well, I was having problems with the installation and that's all, I was not asking for a refund or screaming. I have been trying many things to make this work but it seems impossible since my internet connection goes through a "corporate firewall" and I guess that's the reason why I cannot use the free software right now. I always get the same log information:

"RUN APPLICATION!!!
MAKING SESSION!
MAKING DATABASE!
MAKING SPEAKER!
LOADING MODULES!
IMPORTING MODULE: fatsearch
SERVERS: <>
IMPORTING MODULE: fatsearch_engines
IMPORTING MODULE: moniterz
IMPORTING MODULE: newz
IMPORTING MODULE: tuelzbox
IMPORTING MODULE: updatez
MAKING WEB SERVER!
WAITING FOR SHUTDOWN...
"

This software was recommmend to me by someone in a private forum and I used google to find it. I read the sales letter and it says many things, for example "ZZ Tuel Basic Concept
Step One: Add Rss Pheeds to The Newz Tuel
Research and add some RSS pheeds into the included custom RSS reader called The Newz Tuel. The Newz Tuel is our own custom RSS aggregator programed by us to be used with ZZ Tuel. "

To me it seems clear that ZZ Tuel works with that "the included custom RSS reader called The Newz Tuel" I thoght I will have access to it AFTER buying ZZ Tuel (it says "into the included custom RSS reader"...)

I agree, I missed this part : "Required: Before you buy ZZ Tuel please download and use these free TUELZ programs to test Tuelz on your Windows system." It is my fault but I'm sure I'm not first and wont be the last...

Anyway I just want you to know that as soon as I have my new computer at home (without firewall) I would like to try your software, I don't see any reason why you want to ban me from a future purchase. I'm not here trying to steal anything and I'm not trying to make you lose your time, in fact, I thought "some" customer service was also included in the $199.

Finally, as per your instructions I will ask for a refund BUT I REALLY WOULD LIKE TO BUY THIS SOFTWARE WHEN I'M SURE I CAN USE IT, will that be a problem for you?

Thanks and sorry for the trouble,
Daniel

PS: Should I send my receipt to your AOL email?

>Stephen,
>
>The sales page instructs you to download and test tuelz.exe
>BEFORE buying ZZ to make sure it works on your system.
>
>I can only give you a refund and ask why didn't follow the
>directions to test tuelz.exe first, thereby saving us both
>this time and hassle?
>
>If you want a refund, you may email me with your
>receipt and I'll credit your account. Just know that this
>will also shut down ZZ Tuel from working in the future.