I was just talking with Top Hat Bob about outsourcing account creation and he's had the same problems as you.
I haven't tried outsourcing account creation, but have tried outsourcing many other things, outsourcing isn't as easy as the gurus say it is...
Here's the TYPICAL outsource schedule:
They say it will be done in a few days.
After a few days, I write them asking for an ETA.
They say it will be next week.
Next week I write asking for an ETA.
They say their Great Aunt Maude died and it will be next month.
I write back saying "never mind" and get a new outsourcer.
It isn't that outsourcers are rip-offs...They just never get things done and the next thing you know, months have passed and no progress has been made.
I greatly increase my success rate when I follow this advice:
Understand that outsourcers are mercenaries. They will work for whoever is paying them the most. Just like all of use would.
I give large bonuses for getting the work done before the deadline.
For setting up accounts, it may be a case of where outsourcing is actually more work that doing the grunt work ourselves.
It's this "grunt work" that will seperate us from our compitition. Sure, it's boring and repetitive, but this is our edge. Re-read my post on "Boring = Success".
If you find this stuff boring, so does your competition.
-Boom boom boom boom.